Returns & Refunds Policy

At CABLETIME Pakistan, we want you to shop with confidence. If something is wrong with your order, our team will help you arrange a return, replacement, or refund under the terms below.

This policy applies to purchases made directly through cabletimepk.com. For purchases from another retailer, please contact that seller.

1. Seven-Day Return Period

Please contact us within 7 calendar days of receiving your order to request a return or report an incorrect, damaged, or defective product.

For change-of-mind returns, products must be unused, in their original packaging, and complete with all supplied accessories, manuals, and labels.

Products opened or reasonably tested to identify a fault may still qualify for a defective-product return. Please retain your invoice or order confirmation as proof of purchase.

2. Incorrect, Damaged, or Defective Products

If you receive the wrong item, a damaged product, or a product that does not function as described, contact us promptly with:

• Your order number or proof of purchase.
• The product name and model.
• A description of the issue.
• Relevant photographs or a short video, where practical.

An unboxing video can help us assess a claim, but it is not the sole requirement for assistance.

After reviewing and, where necessary, inspecting the product, we will arrange an appropriate replacement or refund. If a replacement is unavailable, we will offer a refund.

3. Compatibility and Change-of-Mind Returns

Please check the product specifications and your device’s requirements before ordering. Features such as video output, fast charging, and multiple-display support may depend on your device, operating system, and connected equipment.

If you are unsure, contact us before purchasing.

Unused products ordered by mistake may be returned within the seven-day period, subject to the condition requirements above. If we supplied an incorrect compatibility recommendation or the product differs from its description, we will assess the return as a product or service issue.

4. Return Limitations

Change-of-mind returns may be declined where:

• The product has been used, damaged, modified, or repaired without authorization.
• Original accessories, packaging, or identifying labels are missing.
• The item was specially sourced or customized and its return restrictions were clearly disclosed before purchase.

Damage caused by misuse, liquid exposure, incorrect installation, or unsuitable power supplies is not treated as a manufacturing defect.

These limitations do not remove any rights you may have for faulty or incorrectly described goods under applicable law.

5. How to Arrange a Return

Contact our support team before sending a product back. We will provide return instructions and confirm the appropriate delivery address.

Pack the item securely, include your order details, and retain the courier receipt and tracking number. Send only the items and accessories requested by our team.

Email: info@cabletime.pk
Phone / WhatsApp: +92 319 0010054

Contact address:
Office No. 111A, Ground Floor, Falak Corporate City,
Habib Square, Seari Quarters, Karachi, Pakistan.

6. Return Shipping Costs

For confirmed incorrect, defective, or transit-damaged products, CABLETIME Pakistan will arrange or reimburse reasonable standard return shipping. Please agree on the shipping method with us before dispatch.

For change-of-mind returns or an incorrect selection by the customer, the customer pays return shipping. Original delivery charges are not refundable for these returns.

Where a refund results from our error or a confirmed product defect, applicable original standard delivery charges will also be refunded.

7. Inspection and Refunds

We aim to inspect returned products and communicate the outcome within 3–5 working days of receipt.

Approved refunds will be initiated within 5–7 working days after approval. Your bank or payment provider may require additional processing time.

Refunds will normally use the original payment method. For Cash on Delivery orders, we will agree on a suitable bank-transfer method with you. Store credit will be issued only if you choose it.

Refunds cover the amount actually paid for the returned item, after applicable discounts. If a return is declined, we will explain the reason and discuss returning the item to you.

8. Order Cancellations

You may request cancellation before your order is dispatched. If it has already been dispatched, the return process and applicable shipping terms will apply.

If we cannot fulfil an order, we will notify you and refund any payment received for the unfulfilled items.

9. Warranty Support

The seven-day return period is separate from any product warranty. After this period, eligible faults may be handled under the warranty stated on the product page or invoice.

Warranty assessment, repair, or replacement timelines depend on the product and the relevant service provider. A warranty claim does not automatically qualify for an immediate refund.

10. Your Consumer Rights

This policy does not exclude or limit rights or remedies available under applicable consumer protection law. The policy disclosed at the time of purchase applies to that order.